TERMS & CONDITIONS In these conditions "we", "us" and "our" refer to Structure and Function Ltd (company no. 3048044). You can write to us at 14, Ingestre Place, London W1F 0JQ or send e-mail to info@s-and-f.co.uk. These are also the addresses to write to if you have any complaints. "You" and "your" refer to the customer who places an order with us. 2. We reserve the right not to accept any order. Once your order is accepted by us, a contract will come into force, on the terms and conditions set out here. 3. We will try to deliver your goods as soon as practicable. You should tell us as soon as possible if you do not receive your goods within one week of placing your order or within one week of any estimated delivery date that we give you. Please note that any dates quoted by us for delivery are estimates only. If we are unable to deliver your goods within 30 days of your order, you may cancel your order and get a full refund for those goods. 4. When you receive the goods, you should check them as soon as possible, and let us know within 10 days of receipt if there are any problems. If possible, please retain all packaging until you are satisfied with the goods. You will be responsible for any loss or damage to the goods which occurs after they have been delivered to you. Nothing in this clause shall prejudice the rights of the customer under this agreement. 5. We will require payment of the price for the goods in full before we dispatch them unless we agree otherwise in writing with you. However, if you have an account with us, we may, at our discretion, allow you to make payment in full within 30 days of our invoice. 6. Details of our delivery charges and methods of payment for the goods are shown in the relevant sections of our sales documentation. 7. Any payments that are overdue will bear interest at the rate of 2% per annum above the base rate of Barclays Bank plc from the date that payment was due until the date of actual payment. 8. All the goods that we supply will remain our property until you have paid for them in full, including all delivery charges. If you sell the goods you agree to hold the sale proceeds upon trust for us until you have paid us for them in full. 9. Every effort is made to ensure that our prices and descriptions are accurate at the time of going to press. If an error is found or if manufacturer's prices or products change, we will inform you as soon as possible and offer you the option of canceling your order or reconfirming your order with the revised price or product. We are under no obligation to provide goods to you at an incorrect (lower) price if the pricing error is obvious and could reasonably have been recognised by you as a pricing error. 10. The information and advice contained in our sales documentation is for general guidance purposes only. You are responsible for determining whether it applies to your particular situation. In particular, please read all manuals and safety instructions provided with our goods, and follow them carefully at all times. 11. You can cancel your order for any reason and get a full refund at any time before you receive the goods, or the end of 7 working days after the day you receive the goods. A working day is any day other than weekends and public holidays. To cancel your order you should write to us within that time to the address in clause 1 of these conditions.If you have already received the goods: you can only exercise this right to cancel your order if the goods are still in a re-saleable condition and you have retained the packaging; you must return the goods to us at your own cost to the address in clause 1 of these conditions (unless we are at fault, in which case we will arrange collection); you must take care to ensure the goods are not damaged in the meantime; and if you do not return the goods as required, we may charge you the costs of recovering them ourselves. 12. This right to cancel your order does not apply to audio or video recordings or computer software which has been unsealed or goods which have been made to your specifications or are clearly personalised or are liable to deteriorate or expire rapidly or which by their very nature cannot be returned. 13. You may return goods for a credit or to exchange strictly in accordance with our published Return Policy, and subject that in the event of a conflict between these terms and conditions and the Returns Policy, these terms and conditions shall prevail. 14. We will not be liable for any delay in delivering the goods which is due to events or circumstances beyond our reasonable control or for any business losses. 15. Nothing in these conditions will limit our liability in cases of fraudulent misrepresentation, negligence causing personal injury or death or defective products causing personal injury, death or damage to non-business property.16. If we fail to enforce any of these conditions, that does not mean that we have waived any of our rights and we retain the right to enforce any of these conditions at any time. 17. This particular clause only applies if you are buying goods from us for the purposes of your trade, business or profession and you are not classified as a consumer under UK consumer protection legislation. If you are such a business customer, clause 11 of these conditions will not apply, we will not be liable for any consequential loss and subject to clause 15 our maximum liability shall be limited to the price of the goods 18. Nothing in these conditions affects your statutory rights as a consumer. You may obtain information about your statutory rights from your local Trading Standards Department or Citizens Advice Bureau. 19. In the event that you are a consumer outside the United Kingdom, clause 6 shall not apply in any event and you will be supplied with a separate terms relating to export sales. 20. English law shall apply to these conditions. Data Protection Act The information that you provide to us will be used for credit and security checks and for managing your account. January 2008 DELIVERY POLICY See Paragraph 3 of the Terms and Conditions January 2008 RETURNS POLICY This policy is produced in accordance with and will always defer to the rights and remedies contained in our published terms and conditions, and in the event of any conflict between our terms and conditions and this policy, the terms and conditions shall prevail. Unwanted Returns Should your purchases be unsuitable and you wish to return them to us for a credit or to exchange then the following conditions will apply: Goods must be returned within 7 working days of receipt of the goods. Our customer service department must be contacted before any return is made to obtain the necessary returns reference. All items should be returned in their original packaging and a saleable condition to obtain a full refund. We reserve the right to charge for repackaging where applicable. Carriage charges for unwanted returns will be at your expense. Transport packaging should be sufficient for the method of carriage. We cannot accept any responsibility for damage caused by your carrier. We cannot accept the return of any item that has been manufactured to your specification, or any audio or video recordings or computer software that has been unsealed. Or any other exclusion detailed in our Terms and Conditions. Your return should be accompanied by a proof of purchase, your name, address and phone number, account number and order reference number (most of this information should be detailed on your invoice). To help us, to help you, we would appreciate you enclosing details of why you wish to return the product. January 2008 PRIVACY & TERMS Structure and Function Ltd are committed to ensuring that your privacy is protected. This privacy policy explains how we process customer information and the procedures that we have in place to safeguard your privacy. 1. The Information we collect and how we use it When you register to use our website we need to know your name, postal address and e-mail address. To process an order we also need your credit card number and expiry date plus any security details that the credit card processor may require. This information takes place in a secure environment where your details cannot be accessed by anyone except for customer services at Structure and Function Ltd. We use PayPal and Barclays - both highly respected and secure payment services - to process your payments. We gather this information to allow us to process your registration, process any orders you may make and to contact you with information regarding your order. The relevant information is then used by us to communicate with you on any matter relating to the conduct of your account and the provision of the service in general. We may use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services. These statistics do not include information that can be used to identify any individual. From time to time we may provide some information to our customer service agencies for research and analysis purposes so that we can monitor and improve the facility we provide. No personal information regarding your account is passed to these agencies. If you opt in to receive further information then we may also provide you with information about special features on our website or any other services or products we think may be of interest to you. If you would rather not receive this information, please send a blank e-mail message to unsubscribe@s-and-f.co.uk . We will then delete any such information and cancel your newsletter subscription. 2. Our use of cookies and other information gathering technologies Our site may use cookies to keep track of how often you visit our site, the contents of your shopping cart, previous purchases and to deliver content specific to your interests. (A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites.) Most browsers are automatically set to accept cookies but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items. 3. Structure and Function Ltd is not required to be registered for Data Protection under the Data Protection Act. However we do not store any Finanancial Information on our systems. We review our systems periodically for any changes in circumstances. 4. Sale of Business If this business is sold or integrated with another business your details may be disclosed to our advisors and any prospective purchasers and their advisors and will be passed on to the new owners of the business. 5. Updating your Details If any of the information that you have provided to Structure and Function Ltd. changes, for example if you change your e-mail address, name or if you wish to cancel your registration, please let us know the correct details by sending an e-mail to marketing@s-and-f.co.uk. 6. Your Consent By visiting Structure and Function, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions. By submitting your information you can censor the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page and may place notices on other pages of the website so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes so that you may consent to the use of your information in that way. Continued use of our website will signify that you agree to any such changes. Because of the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers. 7. How to contact Structure and Function Ltd We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please send an e-mail to feedback@s-and-f.co.uk or call us on 020 7439 7718.